Term of Service
On-Time Service Guarantee
If for any reason¹ our drivers are late for your pick-up, you will receive a 25% discount on your quoted fare. We will ensure that you do not face any inconvenience that causes delays in your schedule due to our service.
¹Guarantee applies only to the original reservation and does not apply if any changes to the original reservation have been made. The address of the pickup location must be accurate. The guarantee is void if the type of vehicle requested does not accurately reflect the type of vehicle actually required.
Delays
In the event of unforeseen delays caused by circumstances such as inclement weather or mechanical issues, you will not incur any additional waiting time charges for the first hour, provided our dispatch office is promptly notified.
If a change in your plans requires rescheduling, no additional charges will apply, provided the dispatch office is informed within the first hour of the delay.
Waiting Time
Diamond Worldwide Transportation ensures a smooth and seamless experience for all our clients. If unforeseen circumstances cause any waiting time, accommodations will be made to ensure minimal disruption to your schedule.
Cancellations
For reservations made more than 72 hours in advance, you may cancel without penalties if proper notice of at least 72 hours is provided. If a cancellation is made without the required notice, the reservation amount will be credited for future use within one year.
For cancellations made within 24 to 36 hours of the reservation time, a 24-hour notice is required to avoid forfeiting the reservation. If cancellation occurs with less than 24 hours’ notice or in the event of a no-show, the reservation will be credited for future use within one year.
No Shows
If you fail to arrive at the designated pickup location without prior notice, your reservation will be credited.
International Travel Delays
For international arrivals, Diamond Worldwide Transportation must be notified as soon as possible of any delays. We will reschedule your pick-up accordingly to accommodate the revised time.
We allow one hour for customs clearance, with your driver arriving one hour after your scheduled landing. Should customs clearance take longer than anticipated, we will ensure flexibility to provide uninterrupted service.
At Diamond Worldwide Transportation, your satisfaction and convenience are our priorities.